Emergency Management Services
Published: 25-Aug- 2011 | Product Category: Risk Consulting
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At its very basic, emergency management is designed to protect life and safety, mitigate adverse incidents, and minimize damage to an organization’s property and assets. In today’s operating environment, an overall emergency preparedness program and capability are not an option. They are an imperative, at the heart of compliance, and good corporate governance.
Building an emergency response capability within the organization helps a company prepare for, respond to, and recover from adverse incidents. Organizations need to ensure their readiness to respond in a coordinated, timely, and effective manner to natural, technological, or man-made disasters.
A well written emergency response plan and a proper training program help to maintain the needed capability and to ensure that those charged with responding will know what their responsibilities are and what they are expected to do during an emergency situation.
In Marsh Risk Consulting’s (MRC) experience, companies that successfully anticipate and manage risks are better positioned in the marketplace, build stronger reputational equity, and are better able to steer their companies toward more efficient operations and increased value over the long term.
MRC’s Emergency Management consulting team works with your team to ensure the resulting emergency response plans are customized to meet your risks and response needs. Our process leaves your personnel unburdened with the often time-consuming task of plan development, helps ensure easy adoption when complete, and provides plan formats that are easy to use during implementation.
MRC’s emergency and security management consultants bring a wealth of knowledge and experience in delivering emergency response plans for a wide range of industries and locations, including:
- Heavy Manufacturing (including integrated steel mills)
- Auto and Truck Assembly
- Chemical Processors
- Medical Equipment Manufacturers
- Hospitality/Resort Operations
- Professional Sport Venues
- Food Processors
- Corporate Offices/High-rise Buildings
- Primary and Secondary Educational Institutions
- Retail Operations
- Performing Arts Theatres
- Community/Human Services Foundations
Our engagements range from assessments to planning, training, and exercising, as highlighted below. During the assessment stages, potential gaps between internal and external response capabilities are identified and solutions are proposed. Our planning approach provides a framework allowing all participants to interact effectively throughout the planning process.
The plans are produced with consideration of regulatory requirements. We use an “All-Hazards” approach in the development of the plans and adopt the Incident Command System (ICS) when possible and appropriate. Wherever necessary, we identify emergency evacuation assembly areas, areas to shelter, critical utility shut-off points, high hazard areas, etc.
Emergency flip-chart guides can also be developed to assist in the communication of the emergency response plans down to the employee/staff level. We also develop “tool kits” and model emergency response plans that can be easily revised so they are site-specific at multiple locations, while bringing planning consistency across an entire organization.
Plans are available in hard copy and electronically so that updates can be easily made, and document control is enhanced. Training needs are identified and training programs are designed to achieve capability maintenance and proficiency in response actions. A full range of exercises, from tabletop to full scale, can be provided and used to gauge an organization’s response readiness.
Our Emergency Management Service Approach
MRC’s emergency management professionals will help you establish the right emergency management process and program in your organization.
We evaluate your current program and plans and identify gaps and weaknesses. Recommendations are submitted to correct any gaps noted.
We make every attempt to retain what good planning you already have in place, and establish or enhance your plan using our proven planning methodologies. Our approach is based on years of real response experience and a keen understanding of best practices.
Training and Exercising
Our team of expert trainers and senior facilitators will provide training on the use of your emergency response plan and protocols. Our team has also conducted and facilitated hundreds of tabletop and full-scale exercises, and can help validate the process with your key response personnel.
MRC Can Make the Difference
The frequency of real events occurring, both natural and man-made, continues to emphasize the need for developing strategies and tactics for effective response. All organizations should have current, effective, and practiced emergency response plans in place. The benefits of investment in mitigation, preparedness, and response programs may be realized in the first few minutes of an incident. This is the most critical period for response.
Other MRC Consulting Services
MRC also provides a full range of preparedness services and support to our clients in other aspects of response and security management planning, crisis management, and real time response. Our Emergency and Security Management group is part of MRC’s Reputational Risk & Crisis Management Practice. Our integrated solutions are tailored to meet our clients’ needs, including risk management optimization, supply chain, and continuity, as well as property risk control, workforce solutions, enterprise risk management, analytics, forensic accounting, and claims consulting. MRC’s consultants can assist our clients in these disciplines by providing a number of risk consulting services, including:
- Gap analyses and assessments
- Strategic advice and counsel, senior management presentations
- Plan and documentation development
- Training and exercises
- Development/enhancement of self-sustaining preparedness programs
- Annual plan and capability maintenance, and awareness programs
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