CLAIMS

Marsh Claims is a global network of over 1,500 claim colleagues and risk consultants who understand the importance of controlling our clients’ total cost of risk (TCOR). We deliver customized, innovative services and solutions across a broad spectrum of insurable and non-insurable risks, allowing us to help you to reduce claim costs. Our specialized claim expertise is critical for organizations that want to manage risk, meet business objectives, and realize opportunities.

While Marsh offers the claim advantages of a large broker, we also provide local, client-centered service. No matter the size of the company, we focus on delivering the right solutions for each client.


Marsh’s approach to claims management offers a unique and effective combination of experienced, technically-proficient local advisors in the following areas:

  • Workers’ compensation.
  • General liability.
  • Complex products liability.
  • Automobile liability.
  • Excess casualty.
  • Directors and officers liability claims.

Clients also have access to jurisdictionally dispersed claim advisors around the globe. Our local service teams recognize loss situations where your organization would benefit from our core and/or project-specific resources.






Claim Advocacy

Marsh has the leading claims operation in the United States, with access to over 1,500 claim colleagues and risk consultants around the world. Our expertise, combined with our market relationships, enables us to help you to effectively and efficiently resolve even the most complex and potentially contentious claims.

Our industry-segmented and geographically diverse claims professionals apply specific claims expertise to your distinct businesses and needs. With our expertise and experience, Marsh claim advisors support you before, during, and after a loss.


Innovative Claim Consulting Solutions
Marsh Risk Consulting’s (MRC) experts can assist you in risk identification, assessment, quantification, retention, management, and financing. Working as one global team with our brokerage colleagues, we can help you to develop enterprise-wide solutions, build resiliency, and achieve short- and long-term objectives.

Organizations rely on our claim consulting professionals and proprietary claim consulting tools to assist in:

  • Quantifying losses.
  • Presenting accurate insurance claims.
  • Closing open claims.
  • Leveraging old insurance policies.
  • Managing claim programs and disputes.
  • Developing custom solutions.

With this support, you will be able to focus on day-to-day business, business recovery, and improving bottom-line performance. 

Marsh Risk Management Research
Comparing Claims from Catastrophic Earthquakes
February 18, 2014  |  Views: 4843 |  Comments: 0 
Comparing Claims from Catastrophic Earthquakes
We compare and contrast claims data from the catastrophic earthquakes that took place in Chile, New Zealand and Japan during 2010 and 2011.  >>
Oklahoma and Beyond: Significant State Workers’ Compensation Reforms in 2013
July 24, 2013  |  Views: 10178 |  Comments: 0 
Oklahoma and Beyond: Significant State Workers’ Compensation Reforms in 2013
To date in 2013, nine states have seen significant workers’ compensation reform bills signed into law. We cover highlights from the legislation in each of the nine states.  >>

Additional Thought Leadership
Webcast: Best Practices in Financial & Professional Liability Claims Management
October 09, 2014  |  Views: 14349 |  Comments: 0 
Webcast: Best Practices in Financial & Professional Liability Claims Management
The third webcast in our Risk Management 201 series will cover how to identify and rein in cost drivers.   >>
Webcast: Best Practices in Property Claims Management
September 24, 2014  |  Views: 12385 |  Comments: 0 
Webcast: Best Practices in Property Claims Management
The second webcast in our Risk Management 201 series will include claims and loss-control best practices.   >>
Webcast: Best Practices in Casualty Claims Management
September 10, 2014  |  Views: 14531 |  Comments: 0 
Webcast: Best Practices in Casualty Claims Management
The first in our three-part Risk Management 201 series will cover how to reduce casualty claims costs.   >>
Possible Double Hurricane/Tropical Storm Threat for Hawaiian Islands
August 06, 2014  |  Views: 13255 |  Comments: 0 
Possible Double Hurricane/Tropical Storm Threat for Hawaiian Islands
Two hurricanes on track to hit Hawaii beginning Thursday night and through the weekend.  >>
Three Key Insights from Advisen’s 2014 Property Insights Conference
June 19, 2014  |  Views: 9491 |  Comments: 0 
Three Key Insights from Advisen’s 2014 Property Insights Conference
TRIA, claims, and innovation emerged as key themes of this year’s conference.  >>
Enhanced Boiler and Pressure Vessel Regulatory Enforcement May Increase Fines and Penalties
April 10, 2014  |  Views: 12144 |  Comments: 0 
Enhanced Boiler and Pressure Vessel Regulatory Enforcement May Increase Fines and Penalties
More US jurisdictions are adopting regulations authorizing fines of up to US$1000 per violation.  >>
Ten Steps to Prepare for and Respond to Earthquakes
April 03, 2014  |  Views: 13241 |  Comments: 0 
Ten Steps to Prepare for and Respond to Earthquakes
Though earthquakes are impossible ot predict, there are several steps you can take to mitigate the risk.  >>
Political Unrest in Ukraine: Managing the Risks
March 07, 2014  |  Views: 16637 |  Comments: 0 
Political Unrest in Ukraine: Managing the Risks
Organization should check their crisis-response, insurance programs, and claims procedures to ensure they can sufficiently mitigate exposures.  >>
Managing Political Instability in Emerging Markets
March 03, 2014  |  Views: 15044 |  Comments: 0 
Managing Political Instability in Emerging Markets
Recent event in Ukraine highlight how quickly social unrest can translate into political instability.  >>
FACS Helps Bring a Wave of Financial Relief to Resort Properties Following a Tsunami
November 01, 2013  |  Views: 27673 |  Comments: 0 
FACS Helps Bring a Wave of Financial Relief to Resort Properties Following a Tsunami
In 2004, a 9.0 magnitude earthquake shook the floor of the Indian Ocean initiating a destructive tsunami that affected some of the hospitality industry’s most exotic vacation...  >>
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Claim Consulting Practice
Views: 27450 |  Comments: 0 
Claim Consulting Practice
CCP focuses its claim and program management expertise across the gamut of casualty claims to assist clients in identifying, analyzing, and reducing their exposure, thereby minimiz...  >>
An Integrated Approach to Claim Management
Views: 24376 |  Comments: 0 
An Integrated Approach to Claim Management
Marsh's state-of-the-art claims reporting system along with advocacy and claim consulting solutions help to ensure timely recovery from a loss and effectively manage daily claim is...  >>
Claim and Managed Care Vendor Selection
Views: 26150 |  Comments: 0 
Claim and Managed Care Vendor Selection
MRC provides a Claim and Managed Care Vendor Selection service that assists organizations in the selection of the claim and/or managed care vendor that will best meet their specifi...  >>
Claim Inventory Workout
Views: 26210 |  Comments: 0 
Claim Inventory Workout
The CIW program provides aggressive claim closure strategies designed to help clients reduce the backlog of open cases and in some cases reduce accrued liabilities.  >>
Hurricane Preparedness & Response Checklist for Sheltering
Views: 23167 |  Comments: 0 
Hurricane Preparedness & Response Checklist for Sheltering
Marsh has a variety of resources aimed at helping organizations to enhance their hurricane preparedness and response efforts.   >>
Marine Cargo Claims Handbook
Views: 32530 |  Comments: 0 
Marine Cargo Claims Handbook
This booklet has been prepared as a guide and information tool to help you and your personnel handle loss or damage to property in transit.  >>
On-Site Loss Prevention and Claims Service
Views: 24805 |  Comments: 0 
On-Site Loss Prevention and Claims Service
Our on-site prevention and claims service program can reduce the frequency of spectator claims and mitigate the severity of those claims that are presented.  >>
Organizational Value Assessment
Views: 24887 |  Comments: 0 
Organizational Value Assessment
The Organizational Value Assessment identifies causes of at-risk behaviors and performance problems.   >>
Post-Loss Damage Assessment and Business Recovery Management: FEMA Claims Support for Public Entities
Views: 24453 |  Comments: 0 
Post-Loss Damage Assessment and Business Recovery Management: FEMA Claims Support for Public Entities
Customizable tools, FACSconnect and FACSdb, assist in expediting the recovery of your claim in the wake of a catastrophic event.  >>
Post-Loss Damage Assessment and Business Recovery Management: Tornadoes
Views: 34799 |  Comments: 0 
Post-Loss Damage Assessment and Business Recovery Management: Tornadoes
Marsh's FAS Practice provides claims leadership and other useful resources in the wake of a tornado or other catastrophic event.   >>
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March 12, 2014  |  Views: 5673
Political Risk Market Stalls Due to Ongoing Turmoil in Russia, Ukraine
Firms with interests in the region advised to prepare for potential claims.  >>
February 18, 2014  |  Views: 5600
Earthquake Recovery Expedited by Insurance Industry Response
In the first analysis of its kind, the Marsh Risk Management Research briefing examines how the insurance industry performed in the aftermath of three of the four most expensive in...  >>
July 17, 2013  |  Views: 6721
Marsh and Allianz Global Corporate & Specialty Announce Major Claim Promise
Extends major claim promise concept worldwide to include marine losses.  >>
November 05, 2012  |  Views: 15192
Superstorm Sandy Insurance Recovery: Marsh to Hold Webcast November 8
Companies affected by Superstorm Sandy face many challenges to their ability to quickly recover and resume operations.   >>
September 10, 2012  |  Views: 16825
Marsh Names Liz Flynn President of its Insurance Services Businesses
Ms. Flynn appointed to the newly created position of president of Marsh's Insurance Services Businesses unit.  >>
April 16, 2012  |  Views: 15623
Businesses Need to Learn Lessons from the 2011 Catastrophes
Review insurance and risk provisions to reduce future claims.  >>
April 06, 2012  |  Views: 6499
Marsh Webcast April 11: Controlling Workers' Compensation Claims Costs
Our panel will cover best practices to improve workplace safety, reduce the frequency and severity of potential claims, manage medical costs, and close out legacy claims.  >>
February 13, 2012  |  Views: 15758
Marsh Webcast February 15: Catastrophe Claims — Preparation and Response
The webcast will assist businesses in adapting lessons learned in 2011 to prepare for potential catastrophic events in 2012.  >>

Contacts
Adreena Chanoine
Claim Advocacy Inquiries
New York NY United States
212 345 4173
adreena.chanoine@marsh.com
David Abbene
Claim Consulting Practice Leader, Marsh Risk Consulting
Chicago IL United States
312 627 6000
david.abbene@marsh.com
Marsh Risk Consulting
1 866 9-AtRisk (1 866 928 7475)
at.risk@marsh.com
Marsh Affinity Group Claims
1 800 424 9883
Marsh Private Client Services Claims
1 866 829 3036