A paper goods manufacturer had historically experienced average safety and workers' compensation performance for their industry. However, as a result of their growth, their current safety program was unable to keep pace with an annual 13 percent increase in the number of new employees and the significant increase in the number of anticipated workers' compensation losses.

Marsh's Risk Consulting practice successfully helped them rein in their runaway workers' compensation claim costs by designing and implementing a "best practices" program. Our multi-disciplinary team helped the client recognize that unsafe behaviors are responsible for many more losses than unsafe conditions. Modifying unsafe behaviors is a matter of understanding what motivates such behavior in the client's culture, removing the rewards and providing incentives for alternative positive behaviors. Using these techniques, the Risk Consulting team worked with the client to decrease the number of workers' compensation claims by 68 percent and decrease the cost of their overall claims by 62 percent, in spite of the continuing 13 percent growth in the number of new employees.

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