TORONTO, ONTARIO, CANADA, December 07, 2010 - To enable healthcare and senior care organizations to better manage risks that contribute to patient and resident injury, Marsh Canada today announced the release of RiskGapSM, a series of online self-assessment tools. Available exclusively to Canadian healthcare and senior care clients of Marsh, RiskGapSM was developed by Marsh Risk Consulting, its global consulting unit, and CS STARS, Marsh’s risk management technology subsidiary. RiskGapSM allows organizations to map and prioritize healthcare and senior care risks through a series of self-assessments that measure their facilities’ strengths and weaknesses against a set of performance statements. The self-assessments enable organizations to identify issues that affect the safety and quality of patient and resident care services, including professional staff credentialing, falls, infectious disease outbreaks, and medication mishaps. Analyses provided through RiskGapSM enable healthcare and senior care organizations to develop of three-year risk improvement action plans. Clients also receive advisory support from Marsh Risk Consulting, including review and commentary on their initial action plans, and feedback on programs that can benefit from key findings throughout the cycle of continuous risk improvement. "The safety of patients and residents is a critical component of any healthcare or senior care organization’s success," said Ruth Stewart, a vice president at Marsh Risk Consulting. "Marsh’s RiskGapSM helps these organizations introduce clinical risk best practices, meet industry standards and regulations, and produce valuable assessments of their facilities to more effectively manage their patient and resident safety risks." "The healthcare and senior care risk diagnostic tools provided through RiskGapSM allow clients to easily identify areas of improvement so they can more effectively manage their risks," said Jennifer Nelson, CS STARS project executive for RiskGapSM. "Clients will appreciate the easy-to-use and streamlined approach to tracking, managing and identifying action items to ensure implementation compliance as appropriate across the organization." The self-assessment tools are supported by Marsh’s industry-leading benchmarking capabilities, which enable organizations to examine risks by geography, facility type, and peer group.
About Marsh
Marsh has over 24,000 employees and provides advice and transactional capabilities to clients in over 100 countries. Marsh Canada Limited has 1,100 employees in 13 cities across the country. Marsh is a unit of Marsh & McLennan Companies (MMC), a global professional services firm with over 50,000 employees worldwide and annual revenue of $10 billion. MMC also is the parent company of Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. Its stock (ticker symbol: MMC) is listed on the New York, Chicago, and London stock exchanges. MMC’s Web site address is www.mmc.com. Marsh’s Web site addresses are www.marsh.ca and www.marsh.com. Marsh Risk Consulting (MRC), with more than 800 risk and dispute consulting experts worldwide, provides innovative and customized solutions focused on organizations’ business success. MRC’s Web site is www.marshriskconsulting.com.

About CS STARS LLC
CS STARS LLC, a business unit of Marsh, serves the technology needs of risk management professionals, as well as insurance carriers and third-party administrators-delivering integrated software and services for risk, claims, and compliance management. CS STARS’ primary software platform, STARSTM Enterprise, supports comprehensive risk management, enterprise risk management (ERM) and compliance and safety management. CS STARS has approximately 500 employees worldwide and serves over 1,000 clients. Its software and services help clients improve business processes, manage costs and reduce enterprise risk. CS STARS Web Site is www.csstars.com.