HOSPITALITY & GAMING


Marsh’s Hospitality & Gaming Practice is a global leader in providing risk consulting and risk transfer solutions to organizations in the restaurant/hospitality industry. We serve clients across all sectors of this dynamic industry, from cafeterias, fast food, and fine dining to bed-and-breakfasts, resorts, and gaming facilities.

Hospitality & Gaming

Every day, the hospitality & gaming industry faces a new and growing world of risk. While travel and dining remain popular public pursuits, demand and consumer expectations have continued to expand with rapidly shifting demographics and the evolution of a global marketplace. Today's challenges not only include dealing with economic uncertainty and the correlated rising costs of doing business, technology advances, green development, and globalization, but also preserving value in a highly competitive environment, navigating the wave of new regulations, and motivating and taking care of employees.

Leading Expertise
Marsh's Hospitality & Gaming Practice is a global leader in providing risk consulting and risk transfer solutions in this industry. We serve clients across all sectors of this dynamic industry, from cafeterias and fast food restaurants to fine dining, and from bed and breakfasts to resorts and gaming facilities. Whether your challenges involve creating a lasting safety culture, managing the threat of foodborne illnesses, potential terrorist acts, security concerns, or other risk issues, Marsh can bring you cutting-edge insights and solutions in program design, placement, and service that can help you successfully manage risks.

Marsh's Risk & Industry Specialization
Marsh has developed a client service model that divides our professionals between both risk and industry specialization. Through specialization, our professionals are able to gain the depth of knowledge and skill that is essential to addressing the complex needs of companies that operate on the leading edge of growth. At the same time, our peer review process means that your company's risk treatments will have the benefit of the intellectual capital of the entire practice.

We deploy industry expertise through a group of dedicated industry practices, including one focused on the hospitality & gaming industry. These practices consolidate and channel their national and global industry experience and expertise to support local client service teams and deliver value to clients of any size and in any region. Our industry experts augment the knowledge base of our local teams, making our global reach a local reality.

Our Commitment to the Hospitality Industry
Marsh's Hospitality & Gaming Practice was formed to support our strong commitment to serving the needs of our hospitality & gaming clients and has earned its reputation as a leader by thoroughly understanding industry issues and executing on the design and delivery of effective risk management solutions. Our successful experience serving clients in this industry is evidenced by the following:

Insurance-Market Strength
Marsh is the world's leading provider of hospitality risk management solutions placing in excess of $355 million in insurance premiums in 2007 on behalf of our U.S. restaurant and hospitality clients and over $1 billion in total hospitality insurance premiums worldwide.

Client Experience
Marsh's client list includes more than 475 U.S. hospitality & gaming companies. Such depth and breadth of experience allows us to develop industry-leading, cost-effective solutions.

Depth of Expertise
Marsh has hospitality & gaming focused resources locally, regionally, nationally, and globally, comprising a global network of more than 500 risk management professionals who work daily with clients in your industry. These resources are not limited geographically, but are part of an electronically connected worldwide industry knowledge network.

Marsh's "borderless" internal structure and culture supports a collaborative work environment and encourages our local offices to reach throughout Marsh's global network to ensure the right resources are brought to bear on each client’s needs without sacrificing any of the personalized service and attention of local representation.

Industry Presence
Marsh holds memberships in the American Hotel & Lodging Association (AH&LA), the National Restaurant Association (NRA), the National Indian Gaming Association (NIGA), the International Franchise Association (IFA), the Women in Foodservice Forum (WFF), the Asian American Hotel Owner's Association (AAHOA), and Jan Schnabel, Restaurant & Hospitality Practice Leader, is a guest speaker and sits on the Cornell University Center for Hospitality Research Advisory Board. This direct involvement in the industry at the local, state, national, and international levels gives us the overall perspective needed to help develop quality solutions for your organization.

Marsh Differentiators
Significant experience and dedicated expertise in your industry segment are what sets Marsh apart from the competition. One of the most fundamental values we bring to our hospitality and gaming clients is our expertise in understanding how business issues translate into risks and providing innovative solutions to help you manage those risks. This specialized approach allows us to offer you the individual, tailored attention needed to solve a wide range of exposures within your organization’s risk profile.

The challenges and opportunities confronting hospitality and gaming companies today are as varied and dynamic as your operations, and now, more than ever, there is unprecedented competition from outside and within your segment of the industry. We understand how important it is to have a trusted broker and risk advisor that is knowledgeable about your industry and the risks you face.

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Health Care Reform Poses Challenges to Hospitality and Retail Industries
March 14, 2013  |  Views: 30549 |  Comments: 0 
Health Care Reform Poses Challenges to Hospitality and Retail Industries
Employers in the hospitality and retail sectors expect the PPACA to affect them more than employers in other industries.  >>
Organizations Face Tough Issues in Deciding Whether To Arm Guards
March 12, 2013  |  Views: 23380 |  Comments: 0 
Organizations Face Tough Issues in Deciding Whether To Arm Guards
Tracy Knippenburg Gillis quoted in Business Insurance.  >>
Informed Risk Management Is Key to Curbing Violence in Public Places
February 25, 2013  |  Views: 26358 |  Comments: 0 
Informed Risk Management Is Key to Curbing Violence in Public Places
Tracy Knippenburg Gillis and Susan Morton quoted in Business Insurance.  >>
FAS Helps a Resort Property Rebuild Financially After a Structural Collapse
October 15, 2012  |  Views: 25838 |  Comments: 0 
FAS Helps a Resort Property Rebuild Financially After a Structural Collapse
FAS helps resort property recover financially.  >>
Benefiting from the Use of Captives
June 01, 2012  |  Views: 4728 |  Comments: 0 
Benefiting from the Use of Captives
Companies can use their existing captive insurance company or form a new one to gain significant economic as well as business and risk management benefits.   >>
Managing Golf Cart-Related Risks
June 01, 2012  |  Views: 4891 |  Comments: 0 
Managing Golf Cart-Related Risks
Golf cart utilization have led to a surge accidents in the number of related accidents. We discuss the risks, safety procedures and how to protect your organization from golf cart-...  >>
When Weather Insurance Makes Sense
May 30, 2012  |  Views: 4167 |  Comments: 0 
When Weather Insurance Makes Sense
Weather insurance protects against weather conditions that could keep crowds away.  >>
Marsh Insights: Hospitality & Gaming Brief: Fourth Quarter 2011
December 15, 2011  |  Views: 16858 |  Comments: 0 
Marsh Insights: Hospitality & Gaming Brief: Fourth Quarter 2011
Our final Hospitality newsletter of 2011 covers OSHA regulations, property and business interruption coverage, and more.  >>
Responding to Flash Mob/Rob Events
November 17, 2011  |  Views: 8842 |  Comments: 0 
Responding to Flash Mob/Rob Events
In this report, we outline steps retailers should take before, during, and after a flash mob event.   >>
Slip & Fall Solutions — Tribometry
September 11, 2008  |  Views: 23830 |  Comments: 0 
Slip & Fall Solutions — Tribometry
Slip and fall accidents account for over 40% of the total Workers' Compensation dollars spent in the U.S. hospitality industry, claims average approximately $5,400 per incident, an...  >>
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Hospitality & Gaming Training Programs and Resources
Views: 22743 |  Comments: 0 
Hospitality & Gaming Training Programs and Resources
Marsh’s Hospitality & Gaming Practice offers a wide range of services. Outlined below are programs developed with our hospitality clients in mind. While this does not represent an ...  >>
Promotional Risk Management: Customized Insurance Solutions
Views: 25377 |  Comments: 0 
Promotional Risk Management: Customized Insurance Solutions
Marsh provides unparalleled expertise and experience in promotional risk management to help clients manage the risks associated with marketing promotions.  >>
CS STARS
Views: 31954 |  Comments: 0 
CS STARS
CS STARS LLC supports comprehensive risk management, enterprise risk management and compliance and safety management.   >>
Dimensions Benchmarking: Hospitality and Workers' Compensation
Views: 23089 |  Comments: 0 
Dimensions Benchmarking: Hospitality and Workers' Compensation
Workers' compensation costs continue to be a dominant factor in the total cost of risk for hospitality firms, having a direct impact on their bottom line. In response, Marsh Risk C...  >>
Group Captives
Views: 36589 |  Comments: 1 
Group Captives
A group captive offers an alternative insurance structure for companies in several industries.  >>
Wage and Hour Preferred Solution
Views: 23371 |  Comments: 0 
Wage and Hour Preferred Solution
Provides liability coverage for claims typically excluded under employment practices liability policies.  >>
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February 19, 2014  |  Views: 6943
Risk & Insurance Magazine® Honors 58 Marsh Colleagues with Power Broker® Awards
Representing 21 categories, 46 Marsh professionals were recognized as 2014 Power Broker® winners, including two colleagues receiving the Responsibility Leader® designation, and 12 ...  >>
January 30, 2013  |  Views: 9509
Further Firming Expected in US Commercial Insurance Market in 2013: Marsh
US commercial insurance rates are expected to continue firming in many lines of business and industry sectors in 2013 as above average losses, subdued investment returns, and reced...  >>
November 16, 2011  |  Views: 6446
Flash Mobs Pose Risk for 2011 Holiday Shopping Season: Marsh
Marsh urges retailers to have plans in place to address the risks associated with flash mob events.  >>
April 27, 2011  |  Views: 9003
First-Quarter Insurance Rate Increases Confined to Loss-Affected Exposures: Marsh
Global Insurance Markets Under Pressure as Atlantic Hurricane Season Approaches Despite record level first-quarter catastrophe losses, insurance rate increases were confined to lo...  >>

Contacts
Jeffrey Alpaugh
Global Real Estate Practice Leader
Boston MA United States
617 385 0476
jeffrey.s.alpaugh@marsh.com