Every day, the hospitality & gaming industry faces a new and growing world of risk. While travel and dining remain popular public pursuits, demand and consumer expectations have continued to expand with rapidly shifting demographics and the evolution of a global marketplace. Today's challenges not only include dealing with economic uncertainty and the correlated rising costs of doing business, technology advances, green development, and globalization, but also preserving value in a highly competitive environment, navigating the wave of new regulations, and motivating and taking care of employees.
Marsh's Hospitality & Gaming Practice is a global leader in providing risk consulting and risk transfer solutions in this industry. We serve clients across all sectors of this dynamic industry, from cafeterias and fast food restaurants to fine dining, and from bed and breakfasts to resorts and gaming facilities. Whether your challenges involve creating a lasting safety culture, managing the threat of foodborne illnesses, potential terrorist acts, security concerns, or other risk issues, Marsh can bring you cutting-edge insights and solutions in program design, placement, and service that can help you successfully manage risks.
Marsh's Risk & Industry Specialization
Marsh has developed a client service model that divides our professionals between both risk and industry specialization. Through specialization, our professionals are able to gain the depth of knowledge and skill that is essential to addressing the complex needs of companies that operate on the leading edge of growth. At the same time, our peer review process means that your company's risk treatments will have the benefit of the intellectual capital of the entire practice.
We deploy industry expertise through a group of dedicated industry practices, including one focused on the hospitality & gaming industry. These practices consolidate and channel their national and global industry experience and expertise to support local client service teams and deliver value to clients of any size and in any region. Our industry experts augment the knowledge base of our local teams, making our global reach a local reality.
Our Commitment to the Hospitality Industry
Marsh's Hospitality & Gaming Practice was formed to support our strong commitment to serving the needs of our hospitality & gaming clients and has earned its reputation as a leader by thoroughly understanding industry issues and executing on the design and delivery of effective risk management solutions. Our successful experience serving clients in this industry is evidenced by the following:
Marsh is the world's leading provider of hospitality risk management solutions placing in excess of $355 million in insurance premiums in 2007 on behalf of our U.S. restaurant and hospitality clients and over $1 billion in total hospitality insurance premiums worldwide.
Marsh's client list includes more than 475 U.S. hospitality & gaming companies. Such depth and breadth of experience allows us to develop industry-leading, cost-effective solutions.
Depth of Expertise
Marsh has hospitality & gaming focused resources locally, regionally, nationally, and globally, comprising a global network of more than 500 risk management professionals who work daily with clients in your industry. These resources are not limited geographically, but are part of an electronically connected worldwide industry knowledge network.
Marsh's "borderless" internal structure and culture supports a collaborative work environment and encourages our local offices to reach throughout Marsh's global network to ensure the right resources are brought to bear on each client’s needs without sacrificing any of the personalized service and attention of local representation.
Marsh holds memberships in the American Hotel & Lodging Association (AH&LA), the National Restaurant Association (NRA), the National Indian Gaming Association (NIGA), the International Franchise Association (IFA), the Women in Foodservice Forum (WFF), the Asian American Hotel Owner's Association (AAHOA), and Jan Schnabel, Restaurant & Hospitality Practice Leader, is a guest speaker and sits on the Cornell University Center for Hospitality Research Advisory Board. This direct involvement in the industry at the local, state, national, and international levels gives us the overall perspective needed to help develop quality solutions for your organization.
Significant experience and dedicated expertise in your industry segment are what sets Marsh apart from the competition. One of the most fundamental values we bring to our hospitality and gaming clients is our expertise in understanding how business issues translate into risks and providing innovative solutions to help you manage those risks. This specialized approach allows us to offer you the individual, tailored attention needed to solve a wide range of exposures within your organization’s risk profile.
The challenges and opportunities confronting hospitality and gaming companies today are as varied and dynamic as your operations, and now, more than ever, there is unprecedented competition from outside and within your segment of the industry. We understand how important it is to have a trusted broker and risk advisor that is knowledgeable about your industry and the risks you face.