Diversity and inclusion are business imperatives as Marsh grows as a worldwide thought leader and innovative solution provider for our clients.

At Marsh, our most valued asset is our people.  While our colleagues have vast industry experience, insight, and expertise, an equally important aspect of our firm is the wide variety of backgrounds and perspectives they bring to work every day in service of our clients. 

We deliberately chose “inclusive” as one of our operating principles because we believe that being open to diverse ideas, experiences and backgrounds is good for our colleagues, good for our clients and good for our business. 

Marsh colleagues deserve the opportunity to bring their whole selves to work, and to contribute their very best. Our Diversity and Inclusion efforts support our goal of enabling all colleagues to maximize their potential. 

By harnessing our collective abilities, Marsh will benefit from greater insights into the needs of a diverse clientele, and be better able to serve them with innovative solutions. It is this innovation that will enhance our ability to deliver exceptional value.

At MMC, people power our business.  We value the individuality of each of our colleagues and believe that our differences make us stronger as we drive for innovation and excellence in all of our businesses globally.

We are committed to fostering an inclusive culture that supports world class talent, and a work environment of mutual respect:  one where all colleagues know they have an opportunity to contribute, grow and succeed.  Our leadership will be accountable to execute on this commitment.

We believe this is the right thing to do for our colleagues, for our clients, and for our business overall.

Peter Zaffino, President and Chief Executive Officer, Marsh

Business Case for Diversity

At Marsh, we believe that it is essential to embed diversity and inclusion into our day-to-day business operations, creating one mission, vision, and purpose across the organization. Deeply rooted in our values and principles is the need to respect each colleague as an individual at Marsh. Colleagues are our most valued asset.

At Marsh, Diversity Matters

Diversity of thought, opinions, and skills set Marsh apart and help enable us to improve the services we provide to our clients.

We deliberately chose “inclusive” as one of our operating principles because we believe that being open to diverse ideas, experiences, and backgrounds is good for our colleagues, clients, and, ultimately, our business.

Commitment to Our People

With more than 27,000 colleagues in over 100 countries, our people represent our collective strength. We commit to not only providing an inclusive environment where our colleagues can thrive, but also to offering opportunities where, regardless of age, gender, ethnicity, sexual orientation, abilities, gender identity and expression, national origin, or veteran status, everyone can be successful.

Marsh believes in providing colleagues with the tools they need to succeed. Professional development, colleague resource groups, work agility, and tax equalization are just some of the ways we invest in our employees. And we listen to our people, providing them with a voice to help create, and foster change, collaboration, and innovation.

Commitment to Our Clients

By sustaining and cultivating a diverse workforce, we gain the insight needed to meet the demanding and changing needs of global customers. Our clients represent a changing world and we need to be nimble and change with them. Marsh places a premium on a wide range of approaches, ideas, and viewpoints that ensure we stand out as an elite global organization.

At Marsh, we believe that when diversity and inclusion are embedded into our day-to-day business operations, we can differentiate the customer experience.

Globalization: The global, 24/7 business environment requires a new mix of employees, those who are able to understand markets and competitors both in their home country and in economies around the world. Marsh colleagues possess the cultural competence and financial fluency to operate in the changing markets.

Talent: Around the world, the increasing demand for talent highlights the gaps. Elite firms will seek to expand the talent pools of underrepresented resources, creating an interesting proposition to recruit and retain that talent. Organizations that are in touch with the changing talent demographics and differentiate themselves as inclusive, engaged workplaces will have a significant advantage in the war for talent.

Innovation: Diversity promotes innovation, which ignites growth. Problems are solved more quickly and creatively when people with different perspectives work as a team. Since our backgrounds and experiences shape how we approach issues, groups with the broadest backgrounds and experiences are more likely to generate groundbreaking solutions.

Marsh’s colleague resource groups (CRGs) support colleagues by offering networking and career development opportunities and providing a forum to promote cultural and civic awareness both within the organization and in the communities surrounding Marsh’s offices.

Marsh’s CRGs were established to foster a mutually beneficial relationship between the organization and our colleagues. Each group is open to all employees, and activities focus on fostering understanding and inclusion in the workplace, providing a platform for colleagues to interact and exchange views.

They also assist in driving the global diversity strategy forward by providing:

  • Professional development.
  • Mentoring opportunities.
  • Advocacy.
  • Education.

Furthermore, colleague resource groups can contribute to:

  • New talent recruitment.
  • Colleague retention.
  • Community partnerships.
  • Client business development.

CRG leaders and members acquire an array of valuable skills, including leadership, project management, and talent development.

Colleagues can currently participate in the following colleague resource groups at Marsh:

  • African Heritage Colleague Resource Group.
  • Asian Colleague Resource Group.
  • Hispanic Organization of Leaders (HOLA).
  • Pride at Marsh (Lesbian, Gay, Bisexual, Transgender, and Allies).
  • Veterans Colleague Resource Group.
  • Women's Exchange.
  • Young Professionals.

African Heritage Colleague Resource Group

The African Heritage Colleague Resource Group (AHCRG) focuses on mentoring and cultural awareness while providing its members with opportunities to network and develop their professional business skills. Members have the opportunity to serve as ambassadors and board members with organizations, including National Black MBA, Black Achievers of Industry, National African American Insurance Association, Management Leadership for Tomorrow, and International Association of Black Achievers.

Asian Colleague Resource Group

The Asian Colleague Resource Group (ACRG) works to generate business and revenue opportunities for Marsh and related operating companies through its unique insights and networks in the Asian market. In addition, they promote colleague development and cultivate elite learning leaders through mentorship and other professional enrichment activities.

Partnering with external organizations like the Asia Society and the Chinese American Insurance Society, the Asian Colleague Resource Group collaborates on common interests in community and diversity to raise cultural awareness while representing and supporting communities that Marsh serves.

Hispanic Organization of Leaders (HOLA)

The Hispanic Organization of Leaders (HOLA) provides a forum for interaction as well as professional and personal growth for the growing high-potential Hispanic population at Marsh, while increasing awareness and engagement through diversity and inclusion. Partnering with organizations such as the Hispanic Achievers on Corporate Responsibility allows HOLA to serve as an ambassador from Marsh within the marketplace and to help build a strategy for our growing workforce in North America and Latin America.

Pride at Marsh (Lesbian, Gay, Bisexual, Transgender, and Allies at Marsh)

Pride at Marsh partners with the firm in creating an inclusive culture where LGBT colleagues and their allies can not only thrive and be successful, but also feel comfortable in bringing their whole selves to work. With a focus on talent acquisition, cultural transformation, and community engagement, Pride at Marsh is a leader within the industry, recognized as a finalist for Colleague Resource Group of the Year, by Out and Equal Workplace Advocates. In addition, they have helped Marsh achieve a consistent 100% rating on the Human Rights Campaign’s (HRC) Corporate Equality Index, honoring Marsh as one of the best places to work in the industry for LGBT colleagues.

Pride at Marsh helped to champion equal benefits for domestic partners and transgendered colleagues within the firm, leading the charge on establishing tax equalization for all colleagues. As a leader in the marketplace, Pride at Marsh has built strong relationships between the firm and its clients with HRC, Parents, Families and Friends of Lesbians and Gays (PFLAG), Out and Equal, Gay & Lesbian Alliance Against Defamation (GLAAD), and the UK’s Stonewall Organization. In addition, chapters lead global initiatives within Marsh and externally to aid programming, support, and education to AIDS Foundations, LGBT Homeless Youth, Anti-Bullying Programs, LGBT Family Planning, and PRIDE Month initiatives.

Veterans at Marsh

Veterans at Marsh works to support veterans through hiring and mentoring, and to help them apply their unique skills, experience, and knowledge to Marsh’s business. These efforts to build Marsh’s employment presence within the military and veteran community recently culminated in a commitment to hire 500 US veterans over the next three years. Veterans at Marsh builds strong networks of colleagues who understand veterans’ experiences and worldview, help them grow professionally, and assist them in transferring their skills into the business context.

Women's Exchange

Marsh sees championing the growth, development, and success of our female employees as critical. The Women’s Exchange focuses on internal networking, career development, leadership progression, business development, mentoring, and work/life balance.

The Women’s Exchange offers select programming through their Business to Business series, helping to aid high-potential women in building their relationships with both clients and senior leaders. Chapters of the Women’s Exchange have received press coverage on a global level in People Management, Glass Hammer, and Women in Technology.

Several leaders have been recognized for national and global awards by the YWCA, American Heart Association, Black Achievers in Industry, Consulting Magazine, and Profiles in Diversity. Members are active within the community, serving as sponsors and fundraisers for the American Heart Association’s National “GO RED” campaign and the international “Because I Am A Girl” campaign.

Additionally, members have been invited to participate in women’s conferences and panels in the UK, Singapore, Australia, southern California, New England, Houston, New York City, and Minneapolis. Marsh’s Women’s Exchange also engages with external employee resource groups such as the European Professional Women’s Network (EPWN), The Association of Professional Insurance Women (APIW), the Institute of Women’s Excellence (IWE), Women on the Wharf, and Women on Boards.

Young Professionals

The Young Professionals Colleague Resource Group connects, develops, and empowers Marsh colleagues who are striving for professional and personal growth.

Their mission is to build a sustainable growth model for diverse professionals to grow and thrive within Marsh by:

  • Creating programs that develop professional skills and prepare members for business success.
  • Linking Marsh’s different lines of business and Marsh & McLennan Companies’ operating companies through innovative networking and strategic partnerships.
  • Linking Marsh’s different lines of business and Marsh & McLennan Companies’ operating companies through innovative networking and strategic partnerships.
  • Focusing on business-centric growth.
  • Providing members with direct access to business leaders and decision-makers.


To implement our commitment to diversity and inclusion in the communities in which we operate Marsh has forged substantive alliances with diversity organizations.

The Association of Professional Insurance Women (APIW) celebrates the accomplishments of outstanding women in the insurance business, provides scholarship aid to young women studying insurance, and provides women insurance professionals with unparalleled opportunities for professional development and networking. www.apiw.org

Asia Society is the leading educational organization dedicated to promoting mutual understanding and strengthening partnerships among peoples, leaders and institutions of Asia and the United States in a global context. Across the fields of arts, business, culture, education, and policy, the Society provides insight, generates ideas, and promotes collaboration to address present challenges and create a shared future.  www.asiasociety.org

Catalyst is a non-profit research and advisory organization working globally with businesses and the professions to build inclusive workplaces and expand opportunities for women and business. www.catalyst.org

The Chinese American Insurance Association dedicated to promoting the interests and concerns of Chinese Americans insurance professionals. Through professional exchange and mutual support, the Association hopes to further its membership's professional standing by gaining the recognition of the industry. www.caiany.org

The Hispanic Association on Corporate Responsibility (HACR) is one of the most influential advocacy organizations in the nation representing 16 national Hispanic organizations in the United States and Puerto Rico. Their mission is to advance the inclusion of Hispanics in Corporate America at a level commensurate with our economic contributions.www.hacr.org

Management Leadership for Tomorrow (MLT) is the premier career development institution that equips high potential African Americans, Hispanics and Native Americans with the key ingredients—skills, coaching and door-opening relationships—that unlock their potential. MLT is developing the next generation of minority leaders, for the corporate, non-profit and entrepreneurial sectors.

Marsh & McLennan Companies is a participant in the MLT Career Advancement Program (CAP) which helps high-potential, mid-career professionals develop the skills needed for the transition to senior level management. www.ml4t.org

The National African American Insurance Association (NAAIA) was organized to create a network among minorities who are employed by insurance companies or self-employed in the insurance industry. Pooling this wealth of talent contributes to the growth of the association and its members through sharing of professional experience, knowledge, and information. www.naaia.org

The National Black MBA Association leads in the creation of educational opportunities and economic growth for a broad array of diverse populations by: providing innovative programs to stimulate intellectual and economic growth; building partnerships with key stakeholders who help facilitate this growth; and increasing awareness and facilitating access to graduate management education programs and career opportunities in management fields. www.nbmbaa.org

The National Gay & Lesbian Chamber of Commerce New York (NGLCCNY) is the NGLCC’s affiliate chamber and regional office in the New York Metro area. NGLCCNY is charged with providing members extensive opportunities for business development and education, as well as access to corporate procurement decision makers in the region. NGLCCNY works to foster a climate of growth and success in which all companies – regardless of size or industry – can prosper. www.nglccny.org

Out & Equal is committed to ending employment discrimination for lesbian, gay, bisexual, and transgender employees. We believe that people should be judged by the work they do, not by their sexual orientation or gender identity. www.outandequal.org

The Sponsors for Educational Opportunity (SEO) is the nation's premiere summer internship program for talented college students of color.

What began in 1963 as one of New York City's first mentoring and college preparatory programs for underserved high school students has matured into a dynamic national organization.

With more than 6,000 program graduates, SEO alumni are well-represented as leaders in virtually every imaginable profession. Our alumni are committed to using their success to create opportunities for the next generation. www.seo-usa.org

Since 1969, the Harlem YMCA has recognized the hard work and perseverance of African-American men and women who have attained success in business at its annual National Salute to Black Achievers in Industry (BAI). Since 1989, Marsh & McLennan Companies has inducted 29 honorees into this organization.

BAI alumni facilitate networking and professional development for its members, while supporting the Harlem YMCA in its mission of providing mentors for the youth it serves. www.ymcanyc.org

The YWCA-NYC Academy of Women Leaders Salute is a celebration of the women leaders who inspire greatness.

One of the nation's largest, most visible and important tributes to professional trailblazing women in business. For almost 40 years, the Salute has honored the advancement of women and demonstrated a commitment to diversity. www.ywcanyc.org/salute


Human Rights Campaign Equal Equality Index

Risk & Insurance® Power Brokers® Issue Honors 46 Marsh Insurance Broker — Year after year a diverse representation of Marsh colleagues are honored as Risk & Insurance Power Brokers.

Marsh & McLennan Companies continues to be recognized on the Human Rights Campaign's (HRC) Corporate Equality Index, its annual report card that rates employers on their treatment of gay, lesbian, bisexual and transgender employees, consumers and investors. The Human Rights Campaign is America's largest organization working to achieve lesbian, gay, bisexual and transgender equality. www.hrc.org

Marsh's Melissa Carmichael Named to Business Insurance's 2010 'Women to Watch' List — Melissa Carmichael, a managing director and New York Metro Practice Leader for Marsh's Financial and Professional Services (FINPRO) division, was named to Business Insurance's 2010 "Women to Watch" list. (Dec. 7, 2010)

Marsh Managing Director and Northeast Compliance Officer, Natalie Borneo, inducted into the YW Academy of Women Leaders Natalie Borneo, a managing director and Northeast Compliance Officer in the New York office of Marsh, was named to the YWCA-NYC's Academy of Women Leaders Class of 2010. (Wednesday, February 23, 2011)

Marsh's Rachel C. Perry Inducted into Harlem YMCA-NYC Black Achievers in Industry As manager of Marsh's campaign with the United Way, Rachel she helped raise approximately $100,000 in total fundraising for the Atlanta office's 2007 and 2008 campaigns. (Friday, April 2, 2010)

Marsh's Jorge Diaz honored by the Hispanic Association on Corporate Responsibility (HACR)  Jorge Diaz was honored as one of 29 of the nation’s most outstanding young corporate executives at the 2010 HACR Young Hispanic Corporate Achievers (TM) (YHCA) Program.

Supplier Diversity

In order to be most impactful, supplier diversity is managed, centrally, across all Marsh & McLennan Companies.

At Marsh & McLennan Companies, we recognize that by partnering with diverse suppliers, we can create more value for our colleagues, our clients, and the communities we serve.

As such, diverse suppliers are encouraged to compete for opportunities to supply products and services to Marsh & McLennan Companies and its operating companies.

Marsh & McLennan Companies is engaging in the following to deliver value and leadership through supplier diversity:

  • utilizing purchasing strategies, processes, and behaviors consistent with our diversity and inclusion strategy;
  • collaborating with our clients and suppliers on innovative ways to promote supplier diversity;
  • creating opportunities to assist in the development and recognition of diverse supplier groups through instruction, mentoring, and other outreach activities; and
  • monitoring progress on the effectiveness of our supplier diversity efforts.

Supplier Information and Resources

MMC has a dedicated Web site to facilitate interaction between Marsh & McLennan Companies and our suppliers. Through tools, supplier information, support resources and other useful documentation, it enables Marsh & McLennan and our suppliers to share information and conduct business in a secure environment.

Supplier Registration Form

The Marsh & McLennan Companies Supplier Registration form is available at www.mmc.com/about/supplierForms.php.

Supplier Diversity External Partnerships

Marsh & McLennan Companies is proud to partner with the following organizations:

The National Gay & Lesbian Chamber of Commerce® (NGLCC) is the business advocate and direct link between LGBT business owners, corporations, and government. Founded as the exclusive organization for certification of LGBT owned businesses, the NGLCC works to foster mutually beneficial opportunities for small businesses and corporate members. The NGLCC represents the interests of more than 1.4 million LGBT businesses and entrepreneurs and is committed to forming a broad-based coalition of LGBT owned and friendly businesses, professionals, and students of business for the purpose of promoting economic growth and the prosperity of its members. www.nglcc.org

Providing a direct link between corporate America and minority-owned businesses is the primary objective of the National Minority Supplier Development Council (NMSDC). NMSDC was chartered in 1972 to provide increased procurement and business opportunities for Asian, Black, Hispanic and Native American-owned businesses of all sizes. The NMSDC Network includes 3,500 corporate members, including America's top publicly-owned, privately-owned and foreign-owned companies as well as universities, hospitals and other buying institutions. www.nmsdc.org

The Women's Business Enterprise National Council (WBENC), founded in 1997, is the largest third-party certifier of businesses owned controlled, and operated by women in the United States. WBENC, a national 501(c)(3) non-profit, partners with 14 Regional Partner Organizations to provide its national standard of certification to women-owned businesses throughout the country. WBENC is also the nation's leading advocate of women-owned businesses as suppliers to America's corporations. www.wbenc.org

Minority Supplier Development UK (MSDUK) is a private sector led, not-for-profit membership organization created to provide a direct link between its corporate members and ethnic minority businesses to enable the building of mutually beneficial business relationships. www.msduk.org.uk

Visible By Administrators Only

Global Diversity and Inclusion Council

Led by Marsh’s President and Chief Executive Officer Peter Zaffino, the Global Diversity and Inclusion Council helps ensure an increased and ongoing focus on diversity across Marsh's businesses, functions, and regions. The council sets global standards and works with regions and businesses to help them develop region- and business-specific initiatives, report outcomes, and, ultimately, meet goals.

Partnering with leaders across Marsh, the council aligns diversity and inclusion goals with the business by:

  • Furthering the objectives and work of diversity and inclusion within the organization.
  • Serving as executive sponsors and steering committee members for Marsh’s colleague resource groups.
  • Acting as a sounding board and champion for new diversity and inclusion initiatives on a global level.
  • Endorsing budget recommendations for diversity and inclusion initiatives.
  • Serving as spokesmen for diversity and inclusion efforts both internally and externally at conferences and events.
  • Ensuring ongoing, open communication about diversity at Marsh.
  • Supporting colleague resource groups by attending and/or promoting their activities.

Worldwide, the council's areas of focus include:

  • Leadership and accountability.
  • Talent acquisition, development, and retention.

Bo Young Lee
Global Diversity and Inclusion Leader
New York, NY

Alex Amonett
Global Diversity and Inclusion Senior Manager
Austin, TX