Diversity and inclusion are business imperatives as Marsh grows as a worldwide thought leader and innovative solution provider for our clients.
At Marsh, our most valued asset is our people. While our colleagues have vast industry experience, insight, and expertise, an equally important aspect of our firm is the wide variety of backgrounds and perspectives they bring to work every day in service of our clients.
We deliberately chose “inclusive” as one of our operating principles because we believe that being open to diverse ideas, experiences and backgrounds is good for our colleagues, good for our clients and good for our business.
Marsh colleagues deserve the opportunity to bring their whole selves to work, and to contribute their very best. Our Diversity and Inclusion efforts support our goal of enabling all colleagues to maximize their potential.
By harnessing our collective abilities, Marsh will benefit from greater insights into the needs of a diverse clientele, and be better able to serve them with innovative solutions. It is this innovation that will enhance our ability to deliver exceptional value.
At MMC, people power our business. We value the individuality of each of our colleagues and believe that our differences make us stronger as we drive for innovation and excellence in all of our businesses globally.
We are committed to fostering an inclusive culture that supports world class talent, and a work environment of mutual respect: one where all colleagues know they have an opportunity to contribute, grow and succeed. Our leadership will be accountable to execute on this commitment.
We believe this is the right thing to do for our colleagues, for our clients, and for our business overall.
Peter Zaffino, President and Chief Executive Officer, Marsh
Business Case for Diversity
In the increasingly competitive search for talent, firms with diverse workforces will gain the insights and experiences needed to succeed with demanding, and changing global customers. Companies that are staffed with the full spectrum of capabilities that a diverse workforce offers will have a competitive advantage and they are more likely to succeed in this global environment. Simply put, today Diversity & Inclusion is good for business. In the future it is going to be essential for business.
Since the creation of Marsh Diversity & Inclusion Council in January 2010, we have articulated the business case for diversity at our firm, and recognize that a diverse workforce will provide us with opportunities in key areas. I am pleased to share with you Marsh’s answer to the headline question.
Clients: Our client base is increasingly diverse. For example, in Europe the population is growing older and more women enjoy greater purchasing power as they are rising to new levels of leadership in both the public and the private sector. Presently, over 100 countries have voluntary or regulatory requirements for women to be represented in government, which is setting precedence and exerting pressure on the private sector. Moreover, in countries considered “developed,” women, minorities, LGBT (lesbian, gay, bisexual and transgendered) and people with disabilities now represent an “emerging market” with significant new wealth and economic impact. Our clients, the buyers, represent a changing world and we need to be nimble and change with them.
Globalization: The global, 24/7 business environment requires a new mix of employees, those who are able to understand markets and competitors both in their home country and in economies around the world. These employees need to possess cultural competence and financial fluency to operate in the changing markets.
Talent: Around the world, the increasing demand for talent highlights the gaps. Successful firms will seek to expand the talent pools of underrepresented resources. This creates an interesting proposition to recruit and retain that talent. Organizations that are in touch with the changing talent demographics and differentiate themselves as inclusive, engaged workplaces will have a significant advantage in the war for talent.
Innovation: Diversity promotes innovation, and innovation ignites growth. Problems are solved more quickly and creatively when people with different perspectives work as a team. Since our backgrounds and experiences shape how we approach issues, groups with the broadest backgrounds and experiences are more likely to generate groundbreaking solutions.
At Marsh we believe that when Diversity & Inclusion are embedded in our day-to-day business operations we can differentiate the customer experience. Specifically, we continue to strengthen relationships with existing clients, engage and retain top talent, and provide innovative solutions to new clients in mature and emerging markets.
Employee Resource Groups
The Marsh Employee Resource Groups (ERGs) offer colleagues a platform for connecting, networking and collaborating. They offer colleagues leadership opportunities as well as professional development through leadership and management, learning, networking, mentoring, workshops, and other shared experiences.
The ERGs facilitate Marsh diversity and inclusion programs in the areas of talent acquisition, talent retention and development, and business development.
The ERGs vary by country and may include:
- accessibility and inclusion (disability affinity group);
- women;
- veterans;
- lesbian gay bisexual transgender;
- colleagues of African heritage (in the United States);
- colleagues of Asian heritage (in the United States); and
- colleagues of Hispanic heritage (in the United States).
ERG Program Highlights
- Asia Pacific Women’s Network “Cross Operating Company Mentoring Program.”
Launched in Australia and rolled out in China, the program is being expanded further in the Region.
- U.S. Colleagues of Hispanic Heritage - Hispanic Heritage Celebration culminating with a Latin American Art Exhibit in partnership with Artists of the Americas (AOTA).
- U.S. African Heritage ERG partnership with Howard University Center for Insurance Education Summer Intern Program.
- U.K. Women@Marsh Leadership Bazaar offering an afternoon and evening of workshops such as; "How to Make an Impact in the Workplace” and “Planning and preparing for promotion, presentations or a difficult meeting ”, the opportunity to hear person paths to success from women in leadership and networking with other Marsh colleagues.
- Asian Colleague Resource Group launched in New York with the scope: Commerce by collaborating with external Asian ERGs and regional leaders to develop new business opportunities for Marsh, Careers by volunteering in campus recruitment/career fairs (i.e. Chinese American Insurance Association, CAIA Career Fair), Culture by attending events (i.e. CAIA banquet honoring Ming Lee CEO AIR Worldwide), and Community by sponsoring and taking part in activities (i.e. Asian Heritage Night a@ Citifield). The ACRG engages colleagues locally and nationally to become members that will serve as enterprising entity to help Marsh drive its business objectives.
 
Colleague Testimonals
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Budapest, Hungary: “A befogadás azt jelenti számomra, hogy nem ragadok le a saját nézőpontomnál. Folyamatosan keresem a lehetőséget, hogy megértsem hogyan gondolkodnak más területen, más országokban dolgozó kollégák. Sokféle szemüveget próbálok fel; célom, hogy egy olyan multifokális szemüveg létrejöjjön, amely lehetővé teszi valamennyi gondolkodásmódot integrációját”.
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“Inclusion means to me that I don't get stuck in my view. I am actively looking for the opportunity to understand how people think in other departments and countries. I use different kinds of glasses; and working with multi-focal glasses helps us to include all perspectives.”
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Miami, Florida: "Inclusión, para mi significa: que me pregunten mi opinión, que me hagan sentir que soy parte de la solución y "cambio", independientemente a quien represento, de donde vengo o como soy."
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“Inclusion, for me, means that I'm asked for my opinion, that they make me feel part of the solution and "change", independently of who I represent, where I come from or how I am.”
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Stuttgart, Germany: “Ich fühle mich einbezogen, wenn ich offen meine Meinung sagen kann und meine Gedanken bei Entscheidungen berücksichtigt werden."
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“I feel included if I can speak up and if my thoughts are incorporated in decisions.”
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Paris, France: "L’entreprise est un lieu d’échange et de collaboration où le respect et l’écoute sont les conditions nécessaires à ce que chaque collaborateur puisse s’identifier à elle."
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"The firm is a space for communication and collaboration where respect and listening are necessary conditions for colleagues…”
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Milan, Italy: “Imparare ad ascoltare e conoscere per capire.”
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“Learn to listen and know to understand.”
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Sydney, Australia: “Inclusion is about collaborating, sharing, and, most importantly, working together to achieve our corporate goals."
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Milan, Italy: “Condividere con gli altri e richiedere attivamente feedback.”
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“Share with others and actively ask for feedback.”
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Amsterdam, Holland: “Voor mij betekent 'Inclusion' dat je actief deel uitmaakt van iets dat groter is dan jezelf. Waar het niet uitmaakt wat je achtergrond, geslacht, leeftijd, ras, seksuele geaardheid, of waar je woont. Waar de 'in-group' actief je actief uitnodigt en je helpt deel uit te maken van de groep, en waar jijzelf actief probeert bij de groep te horen en een actief lid van de groep te zijn. Daar waar een goede match is tussen jouw eigen waarden, en die van de groep."
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“To me, Inclusion is being actively part of something greater than yourself. Where it does not matter what background, gender, age, race, sexual orientation, or geography you have or are from. [Where you are welcomed into the group] … and you actively try to belong and be an active member of that group …there is a close match between your personal values and that of the group.”
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Alliances
To implement our commitment to diversity and inclusion in the communities in which we operate Marsh has forged substantive alliances with diversity organizations.
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The Association of Professional Insurance Women (APIW) celebrates the accomplishments of outstanding women in the insurance business, provides scholarship aid to young women studying insurance, and provides women insurance professionals with unparalleled opportunities for professional development and networking. www.apiw.org
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Asia Society is the leading educational organization dedicated to promoting mutual understanding and strengthening partnerships among peoples, leaders and institutions of Asia and the United States in a global context. Across the fields of arts, business, culture, education, and policy, the Society provides insight, generates ideas, and promotes collaboration to address present challenges and create a shared future. www.asiasociety.org
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Catalyst is a non-profit research and advisory organization working globally with businesses and the professions to build inclusive workplaces and expand opportunities for women and business. www.catalyst.org
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The Chinese American Insurance Association dedicated to promoting the interests and concerns of Chinese Americans insurance professionals. Through professional exchange and mutual support, the Association hopes to further its membership's professional standing by gaining the recognition of the industry. www.caiany.org
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The Hispanic Association on Corporate Responsibility (HACR) is one of the most influential advocacy organizations in the nation representing 16 national Hispanic organizations in the United States and Puerto Rico. Their mission is to advance the inclusion of Hispanics in Corporate America at a level commensurate with our economic contributions.www.hacr.org
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Management Leadership for Tomorrow (MLT) is the premier career development institution that equips high potential African Americans, Hispanics and Native Americans with the key ingredients—skills, coaching and door-opening relationships—that unlock their potential. MLT is developing the next generation of minority leaders, for the corporate, non-profit and entrepreneurial sectors.
Marsh & McLennan Companies is a participant in the MLT Career Advancement Program (CAP) which helps high-potential, mid-career professionals develop the skills needed for the transition to senior level management. www.ml4t.org
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The National African American Insurance Association (NAAIA) was organized to create a network among minorities who are employed by insurance companies or self-employed in the insurance industry. Pooling this wealth of talent contributes to the growth of the association and its members through sharing of professional experience, knowledge, and information. www.naaia.org
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The National Black MBA Association leads in the creation of educational opportunities and economic growth for a broad array of diverse populations by: providing innovative programs to stimulate intellectual and economic growth; building partnerships with key stakeholders who help facilitate this growth; and increasing awareness and facilitating access to graduate management education programs and career opportunities in management fields. www.nbmbaa.org
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The National Gay & Lesbian Chamber of Commerce New York (NGLCCNY) is the NGLCC’s affiliate chamber and regional office in the New York Metro area. NGLCCNY is charged with providing members extensive opportunities for business development and education, as well as access to corporate procurement decision makers in the region. NGLCCNY works to foster a climate of growth and success in which all companies – regardless of size or industry – can prosper. www.nglccny.org
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Out & Equal is committed to ending employment discrimination for lesbian, gay, bisexual, and transgender employees. We believe that people should be judged by the work they do, not by their sexual orientation or gender identity. www.outandequal.org
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The Sponsors for Educational Opportunity (SEO) is the nation's premiere summer internship program for talented college students of color.
What began in 1963 as one of New York City's first mentoring and college preparatory programs for underserved high school students has matured into a dynamic national organization.
With more than 6,000 program graduates, SEO alumni are well-represented as leaders in virtually every imaginable profession. Our alumni are committed to using their success to create opportunities for the next generation. www.seo-usa.org
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Since 1969, the Harlem YMCA has recognized the hard work and perseverance of African-American men and women who have attained success in business at its annual National Salute to Black Achievers in Industry (BAI). Since 1989, Marsh & McLennan Companies has inducted 29 honorees into this organization.
BAI alumni facilitate networking and professional development for its members, while supporting the Harlem YMCA in its mission of providing mentors for the youth it serves. www.ymcanyc.org
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The YWCA-NYC Academy of Women Leaders Salute is a celebration of the women leaders who inspire greatness.
One of the nation's largest, most visible and important tributes to professional trailblazing women in business. For almost 40 years, the Salute has honored the advancement of women and demonstrated a commitment to diversity. www.ywcanyc.org/salute
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Awards
Human Rights Campaign Equal Equality Index
Risk & Insurance® Power Brokers® Issue Honors 46 Marsh Insurance Broker — Year after year a diverse representation of Marsh colleagues are honored as Risk & Insurance Power Brokers.
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Marsh & McLennan Companies continues to be recognized on the Human Rights Campaign's (HRC) Corporate Equality Index, its annual report card that rates employers on their treatment of gay, lesbian, bisexual and transgender employees, consumers and investors. The Human Rights Campaign is America's largest organization working to achieve lesbian, gay, bisexual and transgender equality. www.hrc.org
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Marsh's Melissa Carmichael Named to Business Insurance's 2010 'Women to Watch' List — Melissa Carmichael, a managing director and New York Metro Practice Leader for Marsh's Financial and Professional Services (FINPRO) division, was named to Business Insurance's 2010 "Women to Watch" list. (Dec. 7, 2010)
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Marsh Managing Director and Northeast Compliance Officer, Natalie Borneo, inducted into the YW Academy of Women Leaders — Natalie Borneo, a managing director and Northeast Compliance Officer in the New York office of Marsh, was named to the YWCA-NYC's Academy of Women Leaders Class of 2010. (Wednesday, February 23, 2011)
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Marsh's Rachel C. Perry Inducted into Harlem YMCA-NYC Black Achievers in Industry — As manager of Marsh's campaign with the United Way, Rachel she helped raise approximately $100,000 in total fundraising for the Atlanta office's 2007 and 2008 campaigns. (Friday, April 2, 2010)
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Marsh's Jorge Diaz honored by the Hispanic Association on Corporate Responsibility (HACR) — Jorge Diaz was honored as one of 29 of the nation’s most outstanding young corporate executives at the 2010 HACR Young Hispanic Corporate Achievers (TM) (YHCA) Program.
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Supplier Diversity
In order to be most impactful, supplier diversity is managed, centrally, across all Marsh & McLennan Companies.
At Marsh & McLennan Companies, we recognize that by partnering with diverse suppliers, we can create more value for our colleagues, our clients, and the communities we serve.
As such, diverse suppliers are encouraged to compete for opportunities to supply products and services to Marsh & McLennan Companies and its operating companies.
Marsh & McLennan Companies is engaging in the following to deliver value and leadership through supplier diversity:
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utilizing purchasing strategies, processes, and behaviors consistent with our diversity and inclusion strategy;
- collaborating with our clients and suppliers on innovative ways to promote supplier diversity;
- creating opportunities to assist in the development and recognition of diverse supplier groups through instruction, mentoring, and other outreach activities; and
- monitoring progress on the effectiveness of our supplier diversity efforts.
Supplier Information and Resources
MMC has a dedicated Web site to facilitate interaction between Marsh & McLennan Companies and our suppliers. Through tools, supplier information, support resources and other useful documentation, it enables Marsh & McLennan and our suppliers to share information and conduct business in a secure environment.
Supplier Registration Form
The Marsh & McLennan Companies Supplier Registration form is available at www.mmc.com/about/supplierForms.php.
Supplier Diversity External Partnerships
Marsh & McLennan Companies is proud to partner with the following organizations:
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The National Gay & Lesbian Chamber of Commerce® (NGLCC) is the business advocate and direct link between LGBT business owners, corporations, and government. Founded as the exclusive organization for certification of LGBT owned businesses, the NGLCC works to foster mutually beneficial opportunities for small businesses and corporate members. The NGLCC represents the interests of more than 1.4 million LGBT businesses and entrepreneurs and is committed to forming a broad-based coalition of LGBT owned and friendly businesses, professionals, and students of business for the purpose of promoting economic growth and the prosperity of its members. www.nglcc.org
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Providing a direct link between corporate America and minority-owned businesses is the primary objective of the National Minority Supplier Development Council (NMSDC). NMSDC was chartered in 1972 to provide increased procurement and business opportunities for Asian, Black, Hispanic and Native American-owned businesses of all sizes. The NMSDC Network includes 3,500 corporate members, including America's top publicly-owned, privately-owned and foreign-owned companies as well as universities, hospitals and other buying institutions. www.nmsdc.org
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The Women's Business Enterprise National Council (WBENC), founded in 1997, is the largest third-party certifier of businesses owned controlled, and operated by women in the United States. WBENC, a national 501(c)(3) non-profit, partners with 14 Regional Partner Organizations to provide its national standard of certification to women-owned businesses throughout the country. WBENC is also the nation's leading advocate of women-owned businesses as suppliers to America's corporations. www.wbenc.org
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Minority Supplier Development UK (MSDUK) is a private sector led, not-for-profit membership organization created to provide a direct link between its corporate members and ethnic minority businesses to enable the building of mutually beneficial business relationships. www.msduk.org.uk
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Diversity and Inclusion Council
In the beginning of 2011, the Marsh Global Diversity and Inclusion Council made the following declaration and call to action to all Marsh colleagues:
We declare the possibility of:
"Marsh being the BEST example of Diversity and Inclusion in the professional and financial services industry...worldwide".
We set this bar globally and define success according to local practice and standards.
The responsibilities of the Diversity and Inclusion Council include:
- Championing the Marsh & McLennan and Marsh diversity efforts
- Recognizing the business successes based on shared diversity interests
- Serving as a forum to discuss and act upon broad issues around diversity
- Promoting diversity initiatives
Worldwide, our areas of focus include:
- Leadership and accountability;
- Talent Acquisition; and
- Talent Development and Retention.
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